No doubt, Amazon’s voice assistant Alexa is growing. The businesses so far got the Amazon Alexa skills to experiment and incorporate different skills to help the employee. Now, all these amazing skills make Amazon echo devices ready to transform the hospitality sector too.
Indeed, voice interaction will be the next paradigm shift in the technology that will define the interaction between humans and machines.
Previously we have seen, how Alexa can book cab when asked, now it is capable of offering all-round customer support. Echo is all set to bring the voice-controlled virtual assistant to hotel rooms. Isn’t that exciting? Surely, the hotels will see new form of interaction with the customers.
Let’s check how it will deliver a great customer experience simple.
Using the Amazon Echo in the hotel's room, guests can control and adjust the compatible in-room devices like lights, blinds, TV, thermostats and other objects to their choice or can ask Alexa to play music. The smart home operation is truly an out of the box idea. The hospitality providers can also develop custom skills to customize the guest experience more.
For example, Alexa, order room service”
"Alexa, send up two more towels"
“Alexa, call the front desk”
“Alexa, help me check out
are some of the commands, mentioned by Amazon.
Amazon Skill developers and Solution providers can help to deliver great guest experiences. Until May 2017, Amazon sold more than 10 million Alexa-enabled devices. Alexa skills marketplace has achieved incredible growth thereby creasing the total Alexa Skills from 1000 to 15000 in just one year.
In fact, business analysts taking notice of this trend have predicted that the Alexa is set to become a $10 billion industry by the end of 2020. Even Gartner estimates the importance of voice assistants, it predicts-30% of human interaction with machines will take place by voice commands.
In fact, business analysts taking notice of this trend have predicted that the Alexa is set to become a $10 billion industry by the end of 2020. Even Gartner estimates the importance of voice assistants, it predicts-30% of human interaction with machines will take place by voice commands.
Indeed, voice interaction will be the next paradigm shift in the technology that will define the interaction between humans and machines.
At the moment it is available in two hotels of the Marriott International group which is working in partnership with Amazon, the Marriott City Centre in Charlotte, North Carolina and the Irvine Spectrum in Irvine City, California.
Other hotels across the world can also opt for the program and receive Alexa devices to equip the rooms.
This is indeed a great news for offering seamless customer experience. If you are looking to develop Amazon Alexa skill for your business. We are here to help you out.
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